Privacy Policy
Last updated: April 14, 2025
1. General Provisions
This Privacy Policy ("Policy") describes what data Fairen Ltd. ("Fairen," "we," "us") collects, how we use, store, and protect it when you use the platform at fairen.io ("Service").
By using the Service, you agree to the terms of this Policy. If you do not agree — please do not use the Service.
2. Data We Collect
2.1. Data You Provide Directly
- Email address (upon registration)
- Password (stored in encrypted form)
- Payment information (processed by Stripe and NOWPayments — we do not see or store your card details)
- Text prompts you enter to generate videos
- Images and files you upload to the Service
2.2. Data We Collect Automatically
- IP address and approximate location (country, city)
- Device type, browser, operating system
- Generation history (prompts, models, settings, status)
- Activity data within the Service (session duration, interface interactions)
- Cookies and similar technologies
2.3. Data From Third Parties
- Upon payment — transaction confirmation from Stripe or NOWPayments (no card data included)
3. How We Use Your Data
We use the collected data for the following purposes:
- Service delivery — processing requests, generating videos, managing your account
- Payment processing — confirming payments, preventing fraud
- Service improvement — usage analysis, bug fixing, feature development
- AI model training — aggregated and anonymized generation data
- Communication — service notifications, responses to support requests
- Marketing — updates about new features (you can unsubscribe at any time)
- Security — detecting violations, preventing abuse
6. Data Retention
- Account data is retained until the account is deleted
- Generation history is retained for 90 days after account deletion, then permanently erased
- Payment records are retained for the period required by applicable tax and financial law
- Backups are deleted within 30 days after primary data deletion
7. Data Security
We apply the following measures to protect your data:
- Encryption of data in transit (TLS/HTTPS)
- Password encryption (bcrypt)
- Access restricted by the principle of least privilege
- Regular security audits
No system can guarantee absolute security. In the event of a discovered vulnerability or data breach, we will notify affected users within a reasonable timeframe.
8. User Rights (GDPR and Others)
If you are located in the EU, UK, or other jurisdictions with equivalent legislation, you have the right to:
- Access — request a copy of your personal data
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your data ("right to be forgotten")
- Restriction — restrict the processing of your data
- Portability — receive your data in a machine-readable format
- Objection — opt out of data processing for marketing purposes
To exercise any of these rights, contact us at: [email protected]
We will respond within 30 days.
9. Children
The Service is not intended for individuals under the age of 16. We do not knowingly collect data from children. If you become aware that a child has provided us with their data — contact us at [email protected] and we will delete it immediately.
10. Changes to This Policy
We may update this Policy from time to time. We will notify you of any changes via email and/or an in-app notification at least 7 days before the changes take effect.
By using Fairen, you confirm that you have read and accept this Privacy Policy.